Telephone Prospects


When we have someone on the line, we tend to form almost immediately an image of that person. How do we ensure that the first impression we give of ourselves (and also that of our organisation) is positive? What influences this impression? How do we convince the client that our organisation is what he needs?


Optimising commercial relationships over the phone is central to this training. We look at how credible you come across and what impression you leave or do not leave behind. In addition, we pay attention to the complete phone process: time, emotions, image, …

After this training you are able to answer the following questions:

  • How can I build a positive image within seconds?
  • What is the impact of my voice?
  • How do I control the conversation?
  • How do I stay calm with a difficult client?
  • How do I concretely deal with complaings and ensure high quality?
  • How do I turn complaints into opportunities?
  • Target group

    Anyone in a sales or pre-sales setting with in-out bound telephone contact


    1 day

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