The work quality and performance are strongly influenced by the degree of cooperation in an organisation. As we wish to avoid conflicts and tensions, it is often difficult to refuse a request from our manager or colleague, even if we are already too busy. How can you accomplish your own tasks without making it difficult for yourself or others?
In this training we teach the participants how to improve their communication skills so that they can express their opinion more freely. We explore what assertiveness is and how to show this appropriately. The participants learn how to recognise and to express differing positive assertive behaviour in their own organisation.
All employees who work in a department or team.