Communication

Various trainings regarding communication

  • Aggression on the workplace

    It is very common for employees nowadays to be confronted with arrogant and/or aggressive behaviour which is very intimidating. The consequences of such aggressive conduct may result on the one hand in a lack of self-confidence of employees shown in higher absenteeism, lower self-esteem and demotivation, and on the other hand negative publicity for present and future clients. Aggressive behaviour needs prompt action because of these undesirable affects both in work and in private life.

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  • Assertiveness

    The work quality and performance are strongly influenced by the degree of cooperation in an organisation. As we wish to avoid conflicts and tensions, it is often difficult to refuse a request from our manager or colleague, even if we are already too busy. How can you accomplish your own tasks without making it difficult for yourself or others?

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  • Conflict Management

    A difference in opinion or a misunderstanding can lead to irritation. Some individuals have opposite viewpoints and interests, some stand in the way of another’s work or sometimes someone is not informed in time about an important meeting. Conflict situations are everywhere and are a logical consequence of working with others. But what if the employee’s work begins to suffer?

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  • Emotional intelligence

    Emotional intelligence contributes to an organisation’s success. A combination of a good dose of knowledge and lots of human insight results in success. Emotional intelligence is essential in personal leadership. Research has shown that emotional intelligence can be stimulated to grow and develop, whereas IQ is largely genetically determined.

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  • Hold-up training

    A hold-up not only has a big impact on our own health and safety but also your employees and clients are directly influenced. Such experiences can be extremely confrontational and traumatic with mental repercussions long after the event. This training teaches how to control and overcome the impact of a hold-up. Employees who know how to handle themselves in a hold-up situation will be better equipped to process possible aftereffects.

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  • I Communicator

    ‘All is communication’ is a saying often used by people when they are working together. Whether you lead a team or are a member of one, communication is always needed to fulfil the given tasks. Sometimes we are aware how we interact but often we are not.

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  • Handling Complaints

    Often it is the case that customer complaints are not taken seriously enough or are handled too slowly. The result is a loss of customers and the development of an adverse reputation. Complaints can also be an opportunity. They are a chance to improve both service and products. A well resolved complaint is also good for customer retention!

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  • Customer Care

    Each employee is at the service of the customer. Whether this is an internal or an external client there is always someone who needs our assistance. Our customers can either be happy or unhappy with our service. We then decide if we are responsible for this (dis)satisfaction .

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  • Me, Myself & I / Knowing yourself

    Motivated employees work better and more efficiently, but demotivated employees can hinder others who enjoy doing a good job. However, motivation is an unconscious factor. In other words, you do not always know what keeps you motivated at work. Self-knowledge can help you pinpoint your motivation factors and therefore make you more motivated and happier in all areas of your life (including your work).

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  • Win-win negotiation

    Nearly every day we are negotiating situations: a contract, cooperating with a colleague, an agreement with the boss… Sometimes it goes well but sometimes we feel that there are unsatisfactory results. Negotiations are only positive if each party’s desires are achieved. This negotiation training will not only help in the workplace but also in other situations.

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  • Welcoming new employees

    For a certain period an employer or those delegated with the task of welcoming and integrating new employees are obliged to take appropriate action to organise the reception of new employees. Of course there are many possibilities: assigned mentors, regular feedback on progress, guided tours, step by step plan, direct reports, etc. But what approach is the best for your organisation?

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  • Written communication

    Every organisation has its own particular style of written communication. But is this presented in an attractive and professional manner? Do you have the same style for e-mails, business letters, internal reports, offers, presentations, etc.? We seem to live in a time of unlimited communication possibilities that can often be less focused on correct form and content. This training makes you alert to differing writing forms and helps you to improve your writing skills.

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  • Walking in someone else's shoes

    Teamwork is built on mutual personal involvement where the focus is the pursuit of joint goals. Communication is central in this process. You cannot assume that others know what you are thinking. Trust and positive engagement are crucial. But what happens when different team members have different roles and therefore other responsibilities? How are you going to deal with this?

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  • Stress management

    Everyone experiences daily annoyances. On top of this you must work together with colleagues who are very different from you. Some days clients can be more demanding or complaining. Or maybe everyone and everything is demanding your time without end. It sometimes seems difficult to handle and control events especially when the workload is heavy. Because of this, you may have physical and mental tensions which makes it difficult to cope with the demands of the work environment.

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  • Telephoning

    Often the first contact with a company is by telephone. We could say that the telephone is a sort of visiting card for your company. First impressions are important. What would happen if the client is kept waiting or is not answered at all? What impression does a demotivated employee give? It is obvious that in such cases a specialised training is no unnecessary luxury!

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  • Time management

    You just make it day by day: you do not have enough time to complete all your tasks well, often you don’t know where to start, you are unable to concentrate on what is necessary and you often feel tense and guilty because you have not done what you had hoped. Employees often take work home because they have not learnt to appropriately organise their work. It is high time to bring change!

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