Often the first contact with a company is by telephone. We could say that the telephone is a sort of visiting card for your company. First impressions are important. What would happen if the client is kept waiting or is not answered at all? What impression does a demotivated employee give? It is obvious that in such cases a specialised training is no unnecessary luxury!
Participants learn to answer the most common telephone calls in a positive, client-friendly manner. The aim is to give potential and current clients as well as other business partners a professional impression of your organisation. The training is very practical. We work with different types of calls that are being registered in order to provide immediate and accurate feedback. At the end trainees are able to have good client-friendly contact. They can ask for the right details, forward the call, take messages and are able to handle a difficult call like a complaint.
All employees handling internal and external contacts.