Each employee is at the service of the customer. Whether this is an internal or an external client there is always someone who needs our assistance. Our customers can either be happy or unhappy with our service. We then decide if we are responsible for this (dis)satisfaction .
An organisation is nothing without clients. Participants learn how to relate appropriately to clients especially in answering questions and in meeting, where possible, expectations. We work mainly with real-life case studies from the trainees’ context.
All employees who relate to clients, immaterial of whether these are internal or external clients.
Dynamo has a wide experience with tailor-made programs. Please ask for more details.