For the managers of Quick, Dynamo developed a course to stimulate hands-on leadership. A two-day training session lifts the managers to a higher level. What are the determining factors that make someone an excellent Quick manager? These were moulded into a model of excellence. Once you know this, you can help every manager evolve towards this model either in the development centre or by way of personal coaching.

Supermarket managers at Delhaize are regularly confronted by dilemmas involving time credit, remuneration and holidays that sometimes lead to social conflict with the unions. Thanks to Dynamo’s development programme, managers learn how to deal more effectively with these situations. The customised training sessions optimise structured negotiations so that they feel more comfortable in social consultation.

At DHL, they work in teams for the loading and unloading of the aeroplanes. It is problematic when there are workers off sick because the others have to work doubly hard. There was no absentee management policy in place before DHL developed a step-by-step plan that eventually leads to dismissal. Because certain supervised adhered too strictly to the plan, Dynamo designed a follow-up course with an emphasis on ‘listening’.

The French hotel chain, Campanile, was curious as to how their reception staff were handling incoming customer calls. Are they following the correct procedure and asking the right questions? By way of mystery calls, everything became measurable to enable Dynamo to develop a programme for improvement. Managers were given training to reactivate customers who had stayed away for longer than a year.

Open training sessions in negotiation and assertiveness took place for the employees at Swift. Here, Dynamo developed the concept of blended e-learning. The knowledge is transferred by way of e-learning combined with classroom training to stimulate ability and motivation.

How can you convince people not to cancel their subscription? This was the reason why the Belgian consumer organisation, Test-Aankoop, contacted Dynamo. After an intensive training programme in communication techniques, the call centre was able to win back 26% of the cancellations.

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Alcatel, AIESEC, Alken Maes, Avaya, BASE, Belgacom, Bosch, Campanile, Cisco, Coca-Cola, Continental, Creo, De Stroomlijn, Delhaize, Dexia, DHL, Dolmen, DVV, Egemin, Estee Lauder, Gamma, Getronics, GlaxoSmithKline, Horeca vorming, Hydro, Inbev, IKEA, ING, International Shiatsu School, ISS, Kluwer, Mediamarkt-Saturn, Mondial Assistance, Monsanto, Pioneer, Pricma, Quick, SAS, Schenker, Significant-GfK, Smals, Stad Leuven, Stibbe, Swift, Sybase, Telindus, Terumo, Test Aankoop, VLM, Voka, Volvo, Yamanouchi.